KYC Policy

Before your first withdrawal — Regardless of the amount, your first withdrawal request will prompt a verification check. This is standard practice across all licensed operators and isn't specific to Speedau.

When cumulative deposits exceed a threshold — Once your total deposits pass a certain amount over a rolling period, our compliance systems will flag your account for verification. The specific threshold is not published to prevent gaming of the system.

When a single transaction is large — Deposits or withdrawals above certain values will trigger an enhanced due diligence review, which may require additional documentation beyond the standard ID and proof of address.

If suspicious activity is detected — If our monitoring systems flag unusual patterns — for example, rapid deposits and withdrawals without meaningful play — we may request verification and temporarily hold transactions pending review.

On account registration (in some cases) — Depending on your location and the payment method you use, you may be asked to complete basic verification at registration rather than waiting for your first withdrawal.

At any point, at our discretion — We reserve the right to request identity verification at any time as part of our ongoing AML obligations. If we ask, please respond promptly — delays will affect your ability to deposit or withdraw.

One of the following government-issued photo IDs:

• Passport — the photo page, showing your full name, date of birth, nationality, and expiry date
• Driver's licence (front and back) — must show your photo, full name, date of birth, and address
• National ID card (front and back) — accepted from most countries, must include photo and date of birth

The name on the document must match the name on your Speedau account exactly. Discrepancies may require additional explanation.

One of the following, dated within the last 3 months:

• Utility bill — electricity, gas, water, or internet. Must show your full name and residential address
• Bank statement — from a recognised financial institution. Must show your name, address, and the issuing bank's logo
• Official government letter — tax assessment, pension statement, or similar
• Mortgage or lease agreement — must be currently active and show the property address

PO Box addresses are not accepted as proof of residential address. Mobile phone bills are accepted from most major providers.

Depends on your deposit method:

• Credit or debit card — photograph of the front of the card showing the cardholder name and last four digits. Cover or black out the middle eight digits for security. The back of the card is not required
• Bank account — a bank statement or screenshot showing your name and the last four digits of the account number
• eWallet (e.g. Neosurf, MuchBetter) — screenshot of your eWallet account showing your name and account ID
• Cryptocurrency — screenshot of the wallet interface showing the wallet address used for your deposit

We may request proof of the payment method for each different method you use, not just the first.

Required for larger deposits or high-volume accounts:

• Recent payslips — typically the last 2–3 months, showing your employer and salary
• Bank statements — showing regular income deposits, typically covering 3–6 months
• Tax return or notice of assessment — for self-employed players or those with irregular income
• Investment or brokerage statements — if deposits originate from investment accounts
• Proof of sale — for large one-time deposits sourced from the sale of property or assets

We understand that source of funds requests can feel intrusive. We only ask when required by our AML obligations — and all information provided is treated with strict confidentiality.

Through your account portal — Log in to your Speedau account and navigate to the Verification section. You can upload documents directly from your device. Accepted formats: JPG, PNG, PDF. Maximum file size: 10MB per file.

Via email — Send your documents to [email protected]. Use the subject line "KYC Verification – [Your Username]" so our team can match your documents to your account quickly.

Via live chat — Our support team can guide you through the verification process in real time and confirm which documents are needed for your specific situation.

Document is expired — Make sure your ID and any dated documents are currently valid. An expired passport will be rejected even if the photo and details are otherwise clear.

Image is blurry or too dark — The text on the document must be fully legible. If you're photographing with a phone, make sure autofocus has kicked in before taking the shot.

Corners are cut off — The entire document must be visible within the frame. Place your document on a flat, contrasting surface and capture the full card or page.

Name doesn't match — The name on your document must exactly match the name registered on your Speedau account. If you've changed your name legally, provide documentation to explain the discrepancy.

Proof of address is too old — Utility bills and bank statements must be dated within the last 3 months. An old statement — even from a reputable bank — will be rejected.

Document has been edited or tampered with — Any sign of digital editing will result in immediate rejection and may trigger a fraud investigation. Never alter a document before submitting it.

Selfie doesn't match the ID — If a selfie-with-ID is requested, the face in the selfie must clearly match the photo on the document. Poor lighting or angled shots are common causes of rejection.

Encrypted storage — All identity documents are stored in encrypted form using AES-256 encryption. They are never stored in plain text and are not accessible to general staff.

Access controls — Only authorised members of our compliance team can access KYC documents. Access is logged, audited, and strictly limited to what's necessary to complete verification.

Secure transmission — All document uploads travel over 256-bit SSL encrypted connections. Whether you submit through the account portal or by email, your files are protected in transit.

Retention period — KYC documents are retained for a minimum of 5 years following account closure, in line with our regulatory obligations. After that period, documents are securely deleted.

No third-party sharing — Your identity documents are never sold or shared with third parties for commercial purposes. They may be shared with our KYC technology partner for processing purposes, and with regulatory authorities if legally required.

Withdrawals on hold — Any pending withdrawals will be paused until verification is completed. Your funds remain safely in your account balance.

Deposit limits — In some cases, we may apply a temporary deposit cap to accounts with outstanding verification requests. This is to protect both you and the platform while the review is underway.

Gameplay unaffected — In most cases, you can continue playing during verification. The restrictions apply to financial transactions rather than game access.

Bonus restrictions — New bonus claims may be temporarily paused for accounts with outstanding verification until the review is complete.

Unclear or incomplete documents — We'll notify you by email with specific feedback on what was wrong and give you the opportunity to resubmit. This is not a permanent failure — just a request for a better copy.

Documents don't match account details — We'll contact you to clarify the discrepancy. In many cases, this can be resolved with a brief explanation — for example, if you use a shortened version of your name on the account.

Identity cannot be confirmed — If we are unable to verify your identity after multiple attempts and additional requests, we may be required to close your account. Any verified funds will be returned to you minus any applicable fees.

Suspected fraud or document tampering — If we have grounds to believe documents have been falsified, the account will be suspended immediately. We are legally required to report such cases to the relevant authorities, and funds may be frozen pending investigation.

Underage player — If verification reveals that the account holder is under 18, the account will be closed immediately. All deposits will be returned and any winnings forfeited. We take underage gambling seriously and have zero tolerance for it.